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Introductory Provisions

These terms and conditions apply to purchases in the online store www.zentai.cz. Other matters not mentioned here are governed by the Civil Code (No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and other legal regulations, as amended by later legal regulations. The conditions define and specify the rights and obligations of the seller, which is the company Bonovo s.r.o., with registered office at: U Sportovní školy 371, 533 53 Pardubice. ID number: 06419356 Registered in the commercial register maintained by the Municipal Court in Hradec Králové, section C, file 40228, on 8 September 2017. Phone: +420 608 125 647 and +420 608 205 031. Email: info@zentai.cz. Contact address of the establishment: Bonovo sro, Batňovice 317, 542 37 Batňovice. Opening hours: MON-FRI: 8:00 - 18:00, further by personal agreement.

Definition of terms

Consumer contract - purchase contract, contract for work, or other contracts, if the parties to the contract are the consumer on the one hand and the supplier on the other, or the seller.

Supplier/seller - is a person who, when concluding and fulfilling the contract, acts as part of his business or other business activity. It is an entrepreneur who directly or through other entrepreneurs delivers products or provides services to the buyer.

Buyer/consumer - is a person who, when concluding and fulfilling the contract, does not act as part of his business or other business activity.

Purchase contract - the buyer's order is a draft of the purchase contract, and the purchase contract itself is concluded at the moment of delivery of the buyer's binding consent to this proposal (binding confirmation of the order by the seller). From this moment, mutual rights arise between the buyer and the seller andobligations.

By concluding the purchase contract, the buyer confirms that he has familiarized himself with these terms and conditions and that he agrees with them. The buyer is sufficiently informed of these terms and conditions before placing the order and has the opportunity to become familiar with them. These terms and conditions are an integral part of the concluded contract.

Conclusion of contract

The seller receives a draft contract (order) from the buyer, which the seller confirms by e-mail to the address specified by the buyer. The contract is concluded only after we confirm your order.

The contract is concluded in the Czech language, for foreign customers in English, and if the circumstances on the part of the seller or the buyer do not prevent it, the contract can also be concluded in another language understandable by both parties. The concluded contract is archived by the seller for the purpose of its successful fulfillment and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract can be seen from the ordering process in our online store, and the buyer has the opportunity to check and possibly correct the order before sending it. These terms and conditions are displayed on the website of our online store and are thus enabled to be archived and reproduced by the buyer.

At the buyer's request, a copy of the contract (order and confirmation) will be sent by post for a handling fee of CZK 100, in case the buyer requires a physical version of the contract. Otherwise, the sent order and its subsequent confirmation by the seller, or other relevant documents testifying to the conclusion of the contract (invoice, etc.) serve as proof of the concluded contract.

Origingoods

Product information

All data and images of goods presented on our website www.zentai.cz are taken from the presentations of the suppliers of the goods. All manufacturers reserve the right to change the technical parameters, or change the appearance of the product, for the entire period of validity of the offer. All information provided in this way on the www.zentai.cz website is binding only to this extent.

If you want to confirm or clarify any information about the product, you can call us at 608 125 647. We will provide you with the information or find out the details of the product in question so that you can get up-to-date and accurate information. In no case do we relieve ourselves of our obligation to properly inform about the properties of the offered goods.

Product warranty

All goods offered on our website are covered by a 24-month warranty. However, it does not apply to defects caused by careless or inappropriate handling or mechanical damage. When washing, respect the washing symbols indicated by the manufacturer on the label.

In accordance with § 620, paragraph 3 of the Civil Code, it serves as a basis for the recognition of the guarantee in the same way as in EU countries the purchase document - invoice. The warranty period begins on the day the goods are handed over to the buyer.

style="color:#e84d1c;">Complaint of goods

Depending on the type of defects and under the conditions set by generally binding legal regulations, in particular according to § 1829 paragraph 1 of Act. No. 89/2012 Coll., Civil Code, as amended, the right to withdraw from the contract within 14 days. This period runs from the date of conclusion of the contract
, as later amended and supplemented, the buyer has the option to demand in the event of a complaint, in particular, that the defective goods be exchanged for new goods. A change (property) of the product that occurred during the warranty period as a result of an incorrectly determined size (summarization, rolling), incorrect treatment of the product and non-observance of the instructions for using the products, or wear and tear caused by normal use cannot be considered a defect. Mechanical damage to the product (rupture) cannot be recognized as a claim!!!

From the above information, it follows that Lycra as a material is less resistant to sunlight, direct radiant heat, chemicals such as chlorine and/or substances contained in sunscreens or body creams. It lasts without problems even in salty, chlorinated water, but the product must always be thoroughly washed under running water.

Zentai Suits made of Lycra, Spandex and Nylon, washable in lukewarm water up to 40°C, can also be washed in a washing machine on a short program up to 40°C. Do not wring, just wring it out slightly and let it hang freely until it dries completely. Do not dry in extreme direct sunlight.

You can also contact us by phone at 608 125 647 - Mr. Novotný Miroslav.

Send damaged goods as a registered package (we recommend insuring the amount of the purchase price) to our address: Bonovo s.r.o., Batňovice 317, 542 37 Batňovice.

• The product was damaged during transport (Obvious damage to the goods or its packaging must be resolved immediately with the carrier. The customer is not obliged to accept such goods from the carrier and must immediately inform the seller of the detected damage).
• The product was used in conditions that did not meet the parameters and requirements stated in the product detail.
• The product was damaged by the elements.
• The product has been damaged by excessive loading or use contrary to the conditions stated in the product description. Especially by using inappropriate or expressly prohibited chlorine-based detergents.

Withdrawal from the contract by the seller

Withdrawal from the contract by the buyer

The buyer has the right to withdraw from the contract within 14 days of receiving the goods, provided that the clothing was ordered from an already existing offer, without contributing any specific instructions to the final form of the ordered goods. In our store, this right only applies to the Nylon category. Suits from other categories are made to order, i.e. according to the dimensions, wishes and requirements of customers.
The specified period is intended for the buyer to familiarize himself with the nature, properties and functionality of the goods to a reasonable extent.
The buyer is entitled to withdraw from the contract at any time before the delivery of the goods. The buyer shall send the withdrawal from the contract to the seller via email, or by letter delivered by the Czech Post, or hand it over in person within 14 days. The buyer does not have to state the reason for withdrawing from the contract. To facilitate communication, it is advisable to indicate the date of purchase or the contract number of the sales document, bank details and the chosen method of return in the withdrawal. The seller is obliged to return to the buyer an amount fully corresponding to the price of the goods and the costs paid for their delivery within 14 days of withdrawal from the contract, to the account indicated by the buyer in the notice of withdrawal from the purchase contract.
If the seller offers several options within a certain method of delivery of the goods, he is obliged to replace the cheapest of them to the buyer. Within the same period of 14 days at the latest, the buyer is obliged to send or hand over the purchased goods to the seller. The goods should be returned to the seller complete, they must not show signs of damage. For quick and trouble-free handling of withdrawal from the contract, the buyer is recommended to sendgoods to the address Bonovo sro, Batňovice 317, 542 37 Batňovice. In his own interest, the buyer is advised to insure the goods in case of damage or loss during transport. The cost of returning the goods, including the recommended insurance, is paid by the buyer. If the returned goods are damaged due to a breach of the buyer's obligations, the seller is entitled to make a claim against the buyer for compensation for the reduction in the value of the goods and to count it against the returned amount.

Clothing that has been manufactured or modified according to the specific specifications of the consumer and it is de facto excluded that it would be possible to sell these goods to another customer - it is not possible to return them without giving reasons. Each model of clothing on Zentai.cz is unique and is sewn or glued according to the supplied dimensions of the customers and according to all their style requirements.
In case of payment of an advance for custom production, Zentai.cz is not obliged to return this advance to the customer (it can do so only in exceptional cases, when the universal dimensions make it impossible to sell to other customers). This decision is always at Zentai.cz.
By submitting an order, each customer acknowledges that they are responsible for the measurements of their figure taken and sent.
The buyer cannot withdraw from the contract (represents an exception to the right to withdraw from a contract concluded at a distance) if the goods are manufactured according to the consumer's requirements or goods adapted to personal needs. This exception is regulated in § 1837 letter d) of the Civil Code. Goods manufactured according to consumer requirements are defined in more detail in Article 2 of Directive 2011/83/EU on consumer rights as "goods which are not prefabricated and which are manufactured on the basis of an individualchoice or decision of the consumer”. Recital 49 of the directive gives as an example goods manufactured according to the consumer's requirements or goods clearly adapted to personal needs, for which the consumer states requirements (dimensions) or requested specific features (position of zipper, holes, etc.), then we can talk about goods that are fundamentally unique and has been produced according to the individual wishes and requirements specified by the consumer.

Dispute resolution.

Disputes can also be resolved out of court. In such a case, you as a consumer (it must not be a purchase "with an ID number") can contact an out-of-court dispute resolution entity, which is for example the Czech Trade Inspection, or resolve the dispute online through the dedicated ODR platform. In the case of matters related to the reporting of illegal content according to Article 11 of the GTC, you can contact any out-of-court dispute resolution entity that has been certified by the Czech Telecommunications Authority as a coordinator of digital services.